Questions
Answer your questions
If you want to know more in general, you will find answers to general inquiries below.
If you have the design and quantity ready to make, please contact our custom product specialist team to get quotes and make samples.
We are manufacturing custom-made products based on client’s designs, we don’t offer a catalog for stock designs for sale. If you would like to know about our main products range, please check our website on products page.
Please contact us for custom pricing. Custom products have different prices based on product type, material, design, technique, size and quantity. If you would like to get quotes, please send the design, material, technique, size and quantity to us for accurate prices.
You can check the MOQ for different products on our website on the products page. If no MOQ is indicated for the products you are looking for, please send the design, material and size to us for MOQ.
Please check the sample photos for different products on our website on the products page. We will update the products page constantly with new products we have made.
All the sample photos are only for our capacity demonstration, they are not for distribution or sale and the copyrights belong to the original brands.
1. Free sample package with sample shipping costs USD35 charged (except in remote countries and areas by international couriers). Products can be sent: caps, beanies, socks, t-shirts, patches, pins, pop sockets, phone cases, phone rings, lanyards, wristbands, keychains, etc. The samples sent cannot be indicated.
2. Charged sample package and shipping cost. Products can be sent: hoodies, jackets, leggings, track suits, sweaters, shawls, tapestries, etc. The accurate sample cost and shipping cost will be provided after consulting. The sample styles are subjected to our latest stock.
If you have the design and quantity ready to make, we can make samples for your review to check the quality before the order.
First order special offer (depends on product types):
1. Free sample or mould;
2. 50%-100% sample fee refunded for the first order.
AI / PSD/ PDF / JPG / PNG / TIF etc. accepted.
We can match colors to PANTONE color chart as the universal standard. For certain products, there will be specific color charts for color options.
To protect our clients’ business confidentiality and copyrights, we do not disclose our clients’ information. But we are now working with a great number of clients in the US, Canada, Australia, UK, Germany, France, Spain, Switzerland, Italy, Belgium, Ireland, Austria, Norway, Slovakia, Panama, Guyana, Singapore, etc. to help their brands do better business, including some industry leaders in different sectors.
Our clients’ copyrights are 100% strictly protected. Clients’ designs will never be revealed to a third party, samples and products will never be copied or sold in any case. We reject any pirate orders.
We are a merch company for a wide variety of custom products, we are production and trade integration.
We accept PayPal payment for sample and mould payment. A 5% PayPal service fee will be charged in addition.
We require bank wire ONLY for order payment. 100% payment before goods shipment.
We don’t accept the third-party CNY payment due to the financial risks.
*Subjected to the actual sample production process for different products.
*Subjected to the actual production process for different products.
Economy air shipping: About 7-10 days
Sea shipping: About 20-40 days
Train Shipping: About 20-40 days
*Subjected to the actual delivery process by the couriers.
* All the rights for the final explanation are reserved by KECTE.
1. Samples need to be sent to the client for review before the order. The sample shipping cost USD35-50 will be charged. (recommended)
2. Sample can be approved for order by photo review alternatively. Once the sample is approved for production and the final products are produced in the same way as the approved sample, clients have to take the responsibility of photo review for any changes or dissatisfaction of the final products. No sample fee or order payment can be refunded in such case with any excuses.
We ensure the quality consistency of the approved sample and the final order products.
Although it is in very rare cases, if any quality problems occur, unfortunately, we will solve the problems positively with the clients based on mutual understanding and communications. The compensation solutions will be provided to help solve problems by case.
Sea shipping available
Train shipping available
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